Do you have a complaint?
How annoying! Unfortunately, things can sometimes go wrong, and we too sometimes make mistakes. Did you discover something, or are you dissatisfied with our service? We are very happy to hear this. We can also learn a lot from this and
thus greatly improve our service.
We encourage you to notify us first by using our
contact form or by emailing to
support@domburgtrainsupport.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur.
As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at
http://ec.europa.eu/odr .
If your conflict is not already being handled elsewhere, you are free to file your complaint through the European Union platform.
Warranty
We care about our products and logically do our best to deliver them to you in top condition. Still, it sometimes happens that an order breaks down during transport or something else happens that makes you claim
can make on warranty. Under European law, we are liable for any defect of conformity that comes to light within a period of two years after the delivery of the goods. You may have additional rights
have under Dutch law.
If you discover or should discover a defect in the product you should contact us within a reasonable time. A reasonable time is at least two months. Under circumstances, a period of
longer than two months are also acceptable.
If you contact us promptly, we will arrange for a free repair or replacement